witsview
  • product and service
  • Research
  • panel price
  • street price
  • led price

FAQ

FAQ
Updated: 2007/09/11



General Problem


  1. When was WitsView founded and what are you doing?
  2. How can I benefit from WitsView's service?
  3. What kind of services does WitsView provide?
  4. What is WitsView' Intelligence Service mainly about?
  5. How does WitsView's free Club membership differ from Intelligence membership?
  6. How to become a WitsView's Intelligence Member?
  7. How much does it cost to subscribe to WitsView's Intelligence Service?
  8. Can I pay in currency other than USD?
  9. How should I pay for the membership fee?
  10. Does WitsView accept credit card payment?
  11. Can I quote the information provided by WitsView in my report or any publication?

Questions of Intelligence Member

  1. When will my membership expire?
  2. How do I renew my membership?
  3. If I have any questions about the data content, whom should I contact?
  4. Is it necessary to purchase a membership? Can I purchase only one single report?

Technical Support

  1. I've lost my password. How do I retrieve my password?
  2. Why can't I login with my password?
  3. Is the password case-sensitive?
  4. Can I change my login ID/ Password or other account information?
  5. Why can't I login after the registration?
  6. Why didn't I receive your confirmation email?
  7. Why can't I access some of the information provided on your website?
  8. My question is not among the above FAQ. What should I do?


General Problem

1.When was WitsView founded and what are you doing?

WitsView Technology Corporation is an independent research and consulting firm, based in Taipei, Taiwan. Founded in 2004, WitsView specializes in providing objective and strategic insights for the display industry.


2.How can I benefit from WitsView's service?

WitsView aims to help our clients understand the display industry and identify the market trend. With our support, your strategic decisions and marketing measures can be more effective and successful. Furthermore, our in-depth research and market insights can help you make informed marketing decision and response to the market uncertainty on a promptly basis.


3.What kind of services does WitsView provide?

Our research products, including LCD panel Price Update and Market Status Overview, Street Price Review, and Shipment and Sales Revenue Update, provide unparalleled in-depth market analysis to our clients. In addition, by conducting a bi-weekly panel price study and a monthly street price survey, WitsView gains exceptional insights into the panel pricing trend in each geographic consumer market. Our clients have a direct access to our valuable database and receive regular analysis on the market performance.

Currently, WitsView offers a free Club membership to people who pay attentions to the display industry. Club members can regularly receive our research products mentioned above and enjoy a limited access to the valuable information on our website. Besides the free Club membership, WitsView also offers a brand new service, named "Intelligence Service", to clients who are interested in the full sculpture of the display industry.


4.What is WitsView's Intelligence Service mainly about?

WitsView Intelligence Service provides the bottom-up market research to technology companies and investment community in the form of tables, graphs, and reports. Our solid research products and reliable services highlight the industry development, cost analysis, market trend, business performance and market sufficiency. WitsView's industry forecasts and market viewpoints are derived from our comprehensive study, which examines each segment of the food chain in the display industry. For detail information, please refer to our product description.


5.How does WitsView's free Club membership differ from Intelligence membership?

As the name implies, WitsView's free Club membership is free of charge. Club members can regularly receive our industry update and enjoy a limited access to our website. In addition to the services mentioned above, Intelligence members can also receive the full version of the market update, unlimited access to our historical newsletters and our valuable Intelligence Service.


6.How to become a WitsView's Intelligence Member?

Please fill out the online registration form and fax the signed agreement to 886-2-7702-6898. Please allow 1-2 working days; our sales representatives will contact you shortly.


7.How much does it cost to subscribe to WitsView's Intelligence Service?

Our Platinum membership is charged on a calendar year basis. Entailing a membership fee of USD 12,000, P latinum members are entitled to all of WitsView's reports. As for the product modules, they will be charged accord ingly. Please visit : Package.


8.Can I pay in currency other than USD?

Yes, except for USD, we also accept payment in NTD at this moment. For the rate, please check out ourcharge list.


9.How should I pay for the membership fee?

Currently, we accept either wire transfer or credit card payment for membership payment. For wire transfer, after you complete the online registration form, our sales representatives will process your application and send you the performance invoice with the payment method and account information. Once the payment is duly received, we will confirm your payment within one business day and issue you the invoice. As for credit card payment, once you’ve completed online transaction successfully, it will take one business day to confirm your credit card payment and then issue you the ID and invoice soon.


10.Does WitsView accept credit card payment?

Yes, credit card payment is available.


11.Can I quote the information provided by WitsView in my report or any publication?

Please note all of the products, including but not limited to the panel price, street price, newsletter and research, are the property of WitsView, which holds the exclusive title and ownership of the copyrights and intellectual property rights of its content. When using any product released by WitsView, you must provide the following attribution, "Source: WitsView Technology Corporation."


Questions of Intelligence Member

1.When will my membership expire?

Login the website first, the expired date will appear at the column next to the report name in I account .


2.How do I renew my membership?

Please proceed to online renew.


3.If I have any questions about the data content, whom should I contact?

Please call us at +886-2-7702-0589, and tell us your account number and how we may be of service to you. Your question will be immediately taken care of.


4.Is it necessary to purchase a membership? Can I purchase only one single report?

Yes, we have several options for you to choose. The highest membership level is Platinum, which includes a wide array of WitsView's research reports or datasheets. The data is categorized by Product Module: Price Trend / Shipment / Cost Analysis. Please check out our Shopping Cart for further info.


Technical Support

1.I've lost my password. How do I retrieve my password?

WitsView Technology Corporation does not and have never released user's password over the Internet nor transmit it via email. Therefore, members who lost their password must execute the Forgot Password function. Enter the email address that you provided during the registration, reset your password and a confirmation email will be sent to you shortly for activation. Please note, unless the new password is activated, it will still be considered invalid by the system.


2.Why can't I login with my password?

If you have recently reset your password through Forgot Password:

You probably have not yet activated your new password, following the instruction on the confirmation email we send you after your request. Please note, your old password still remains valid unless you successfully execute the password activation function as stated in the confirmation email.

If this is your first time login as a registered member:

You probably have not yet activated your account at the end of your registration. Please note, failure to activate your account is deemed to be an incomplete registration. To have your account activated, please check your mailbox for the confirmation email we sent after the registration. If you cannot find the confirmation email, please contact us .


3.Is the password case-sensitive?

Yes, it is case-sensitive.


4.Can I change my login ID/ Password or other account information?

You can change your login ID and password under "My Profile" after you login. However, once you change your email address or password, you will have to login with the new email address or password during your next visit.


5.Why can't I login after the registration?

The most comment reason for an unsuccessful login with a valid login ID and the correct password is due to the incomplete application procedure. After submitting your online registration form, members MUST confirm and activate their account. To do so, please refer to the instruction stated on the confirmation email, which had been sent to you after your registration. Please note, failure to activate one's account is deemed to be an incomplete registration. If you cannot find your confirmation email, please contact us.


6.Why didn't I receive your confirmation email?

Below are the reasons that might constitute to the above problem:
You might provide the wrong or a non-public listed email address. If so, please re-register.In some special cases, your system administrator may block all the incoming email from our mail server. If so, please contact your administrator for problem solving.


7.Why can't I access some of the information provided on your website?

Some of our services are available to our Intelligence Members only. As a free registered member, you are granted to receive our regular newsletter and have a limited access to our website. To view the detail of our Intelligence Service and how it can benefit your business, please refer to our Intelligence Service Scope.


8.My question is not among the above FAQ. What should I do?

A: If FAQ cannot solve your problems, please contact us.